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Frequently Asked Questions
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How do I update my account settings?
Here at Roadie we want you to be successful, and to help you do that we make it fast and easy for you to update your ...
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How to get help and contact customer service
If you ever need help, our first suggestion is to visit Roadie’s Help Center. The Help Center is full of helpful FAQs...
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How do I reset my password?
Whether you’re a sender who forgot your password or driver who had their account locked due to too many incorrect pas...
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Why is my account locked?
Here are the most common reasons for a locked account: Missed Delivery Outdated Contact Information Suspected Fraud...
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What are driver certifications and how do I get one?
Some Gigs and/or Senders require you to have certifications before you can be matched to them. Below you will find a ...
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Why was my offer not accepted?
Gig Matching algorithm considers many different factors to pair a Driver’s offer to a Gig. With multiple Drivers oft...
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How does instant pay work?
Roadie offers the option to be paid instantly, for a small fee. Here’s how to get started: To qualify for Instant P...
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How and when do I get paid?
We know you value consistency and transparency. That’s why we offer weekly payouts via direct deposit, processed ever...
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Roadie 1099-NEC and Tax FAQs
1099-NECs will be mailed and uploaded to Driver profiles prior to the February 1st IRS deadline. Drivers can also req...
Browse topics
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Getting Started
Getting started with Roadie is easy. Learn about the registration process, availability, how to start your first delivery and more.
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Drive
Get paid to drive, your way. Explore common driver FAQs, policies and tips for turning your trips into cash and rewards.
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Senders
Roadie is the faster, scalable way to deliver same-day. Dive into best practices for creating deliveries, tracking progress and more.
