How to cancel your offer depends on the state of your Gig.
If you have offered on a Gig but haven't been matched yet (the app will state “Offer Pending”), you can immediately cancel your offer within the Roadie app, without penalty.
If you’ve already been matched with a Gig but have not yet arrived at the pick-up location, you can still cancel your offer within the app by tapping “Get Help.” Please cancel your offer as soon as you’re aware you can no longer pick up, so we can get a new driver on the Gig asap.
On-time delivery is important. If you repeatedly cancel Gigs after your offer has been accepted, you may have your account permanently deactivated.
If you need additional assistance, you can always contact us via chat on the website.