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What if I have a question, dispute, or other problem during a Gig?

Should your Gig hit a bump in the road, help is always a tap away with the Get Help button in your mobile app, which gets you connected to our Customer Support team. Real people are here live to help out with anything that comes up! If you have less urgent questions or need help before or after a Gig, you can email us at support@roadie.com, and a Customer Support team member will respond as quickly as possible.

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5 Comments

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    Mike Scallan

    Not sure where that “get help “ button is located, the only help I see brings you to email . It’ll be way too late to solve my issue so I just ate the loss and called it a day.

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    Veturika Glimmerdom

    I found a number to call when on a rite aid pick up. Look to the help there will be a number from the sender . I called it and was really impressed as to how well the company handle everything . Busy bee I believe was the sender ! Great people . I hope that helped

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    Veturika Glimmerdom

    I found a number to call when on a rite aid pick up. Look to the help there will be a number from the sender . I called it and was really impressed as to how well the company handle everything . Busy bee I believe was the sender ! Great people . I hope that helped

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    Rob Tanner

    I got a stern talking to today via text. I clicked “Get help”, inside that the only option is “text support”. So I sent a text about no notifications today and not being selected for the 10 plus gigs I offered today and got told to email support@roadie.com. Waste of time. Then I get a email answer right away saying we will get back with you as soon as possible. Problem with that is, I’ve never gotten email support on the same day. It’s always a day or three after I send one. Anyone else have that problems?

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    Steph Maida

    Yeah the driver support through the new app has been awful. I had a long drive from eastern Michigan to Milwaukee, and had a few days to complete delivery. A Roadie support person called me AT ONE O'CLOCK IN THE MORNING FOR AN ETA. Then proceeded to text me when I didn't answer. Now that I am having issues with my most recent gigs, nobody is responding and there are no phone numbers to call. What is going on?? This is so frustrating and it feels like such a waste of time.

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