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What if I have a question, dispute, or other problem during a Gig?

Should your Gig hit a bump in the road, help is always a tap away with the Get Help button in your mobile app, which gets you connected to our Customer Support team. Real people are here live to help out with anything that comes up! If you have less urgent questions or need help before or after a Gig, you can email us at support@roadie.com, and a Customer Support team member will respond as quickly as possible.

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14 Comments

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    Mike Scallan

    Not sure where that “get help “ button is located, the only help I see brings you to email . It’ll be way too late to solve my issue so I just ate the loss and called it a day.

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    Veturika Glimmerdom

    I found a number to call when on a rite aid pick up. Look to the help there will be a number from the sender . I called it and was really impressed as to how well the company handle everything . Busy bee I believe was the sender ! Great people . I hope that helped

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    Veturika Glimmerdom

    I found a number to call when on a rite aid pick up. Look to the help there will be a number from the sender . I called it and was really impressed as to how well the company handle everything . Busy bee I believe was the sender ! Great people . I hope that helped

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    Rob Tanner

    I got a stern talking to today via text. I clicked “Get help”, inside that the only option is “text support”. So I sent a text about no notifications today and not being selected for the 10 plus gigs I offered today and got told to email support@roadie.com. Waste of time. Then I get a email answer right away saying we will get back with you as soon as possible. Problem with that is, I’ve never gotten email support on the same day. It’s always a day or three after I send one. Anyone else have that problems?

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    Steph Maida

    Yeah the driver support through the new app has been awful. I had a long drive from eastern Michigan to Milwaukee, and had a few days to complete delivery. A Roadie support person called me AT ONE O'CLOCK IN THE MORNING FOR AN ETA. Then proceeded to text me when I didn't answer. Now that I am having issues with my most recent gigs, nobody is responding and there are no phone numbers to call. What is going on?? This is so frustrating and it feels like such a waste of time.

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    jennifer Floyd

    How is this possible how i just done a gig this morning and bout 5 mins ago i was on my account now it says locked and like always no help wth

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    Mary Webb

    Just tried to sign in on the app says my account is locked, what is going on.

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    Chriscomis0007

    I got locked out about three days ago and can’t get anyone to tell me why exactly. Everyone I’ve emailed or spoken with over the phone hadn’t been able to help me either. Total waste of time!

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    Rob Tanner

    It’s a joke. They locked a ton of people and trying to make all of us jump through hoops to re-activate. Saying we have to have them call us in order to turn it back on. Wtf? I can setup everything through an app but you’re making me be available for a phone call window, all while I am missing a three day weekend of making money for your company. Pathetic. This company went from a decent company to work for to a fucking joke to work for. Delete my account so I can restart one without dealing with your slow support responses.

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    Chris

    I m now going on a week... I was toldvi hadn't done the background checks with checkr... I died one for 3 didn't places as rodie was definitely one of 3. I since can have gotten another report from them checkered that is saying that I passed the background check with all three and I keep messaging support and get the same answer every time. The answer is there still waiting on it I keep telling them that I have a copy I have copies from my email on in from October 22nd the last time they actually checked mine and that was probably the third time I've had my checked. All clear.. Cannot get back on app

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    Chris

    I m now going on a week... I was toldvi hadn't done the background checks with checkr... I died one for 3 didn't places as rodie was definitely one of 3. I since can have gotten another report from them checkered that is saying that I passed the background check with all three and I keep messaging support and get the same answer every time. The answer is there still waiting on it I keep telling them that I have a copy I have copies from my email on in from October 22nd the last time they actually checked mine and that was probably the third time I've had my checked. All clear.. Cannot get back on app

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    Chriscomis0007

    Roadie just lost their account with a local Walmart near where I live. DoorDash is now doing the deliveries at this Walmart. It seems to me that Roadie needs some serious help when it comes to marketing and finding drivers. This account was a pretty good account, but because DoorDash does a much better job at marketing and new-employee acquisition, they are beating Roadie to the finish line.

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    Jamie Medina

    I've been locked out of my account for 3 days trying to figure out if it's because I forgot my password or what I'm email support each time only to get a quick response saying that someone will get back to me and then still has I'm going on day four now. I really appreciate it if I could get some type of support hope to log back into my account.

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    Candie Turner

    I requested a verification for an address on a gig at about 7:48 p.m. I begin calling roadie support mind you I'm out in the dark and cold alone a woman. no one answered the phone call no one responded to my text messages until about 9:36 p.m. so the support agents that were scheduled to respond to drivers must have been sleep or not even actively available as they should have been as a result my account has been locked for almost 7 days they keep telling me that the escalation team and user relations are investigating I sent the delivery photo the support agent verified by the GPS that I was at the right address so now I think that they're just discriminating against me

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