What if Something Comes Up, and I Can No Longer Deliver a Gig I’ve Been Assigned?

  • Updated

We know that life happens and sometimes the trips you were planning to make can change or be canceled, which may result in you no longer being able to complete a Gig.


If you have offered on a Gig but haven't been matched yet, you can cancel your offer within the Roadie app. 


If you’ve already been matched with a Gig, communication is key. Contact Roadie Support by tapping the “Get Help” button in the Roadie app so they can let the Sender know what’s happening. After that, you can cancel your offer.


Keep in mind that your cancellations impact Senders and other members of the Roadie community. Multiple cancellations will prompt an internal review and may lead to the suspension and/or permanent deactivation of your Roadie account.


We hope this helps! If you need additional assistance, you can always contact us via chat on the website.