What if something comes up, and I can no longer deliver a Gig I've been assigned?

We know that life happens and sometimes the trips you were planning to make can change or get canceled, which may result in you not being able to make a delivery any more.

If you have offered on a Gig but haven't been matched yet, you can cancel your offer within the Roadie app.

If you’ve already been matched with a Gig, communication is key. Make sure that you let the Sender know what’s happening and that you’re unable to make the delivery. After that, you can then cancel your offer so the Sender can choose another Driver. Make to sure to tap the "Get Help" button to let our Pit Crew know of the change, so they can help the Sender find another Driver.

Keep in mind that cancellations impact Senders and other members of the Roadie community. Please be aware that too many cancellations will prompt an internal review and can lead to coaching or suspension.

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