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Roadie Rules of the Road

The Roadie community is safe, fun and helpful. We are all friends here and we expect you to treat everyone in our community the way you would treat your friends.

By using our Applications or Services, you agree that you will follow our Rules of the Road. If you do not, you run the risk of negative reviews, having your account deactivated and being suspended from our community.

  • Don’t send or deliver anything classified as Roadie Prohibited Items in our Terms and Conditions, including:
    • Cigarettes or any tobacco product, wine, beer or any other alcoholic beverages or any other product regulated and controlled by the United States Alcohol and Tobacco Tax and Trade Bureau (TTB);
    • Firearms or weapons of any kind, any firearm or weapon parts, or ammunition in any amount;
    • Common fireworks;
    • Replica or inert explosives or weapons that bear an appearance to actual explosives or weapons;
    • Any “Hazardous Material” (see below) not including those Hazardous Materials in small or excepted quantities as defined in 49 C.F.R.;
    • Any Hazardous Waste, defined as a solid waste that meets any of the criteria of the hazardous waste as described in 40 C.F.R. § 261.3 (whether or not in small or excepted quantities);
    • Any animal (1) not included on the “Roadie Accepted Live Animal List”, including without limitation those on the “Roadie Prohibited Animal List”; or (2) not packaged in accordance with the applicable rules below, or (3) that is sick, injured or aggressive to people or other animals;
    • Any prescription or over the counter medicine that has not been paid for and is being delivered to a person other than the purchaser or the prescription holder;
    • People;
    • Anything illegal including, without limitation, recreational drugs;
    • Marijuana, as that term is defined by 21 U.S.C. § 802(16), including marijuana intended for medicinal use;
    • Coins, currency, postage stamps, negotiable instruments, money orders;
    • Unset precious stones, industrial diamonds, any article that contains more than fifty percent by weight of gold or platinum or any combination thereof in raw form, including, but not limited to, bullion, bars, or scraps of these metals; or
    • Cremated remains, human remains, fetal remains, human body parts, or components thereof.
  • Don't use our Services or Applications in any way that could annoy, harass, inconvenience or interfere with or negatively affect other Users and don’t discriminate against anyone.
  • Don’t misrepresent yourself or lie about your identity, age or who you represent.
  • Don’t engage in any communication that is obscene, hateful, objectionable or could make another User feel uncomfortable. Don’t post personal matters or personal information.
  • Don’t engage in behavior that could get you poor or negative ratings and/or reviews like tardiness, a high cancellation rate or unbecoming behavior.
  • Don’t accept a Gig if the Package hasn’t been photographed or if it's packaged and you can’t see or don’t know what’s inside.
  • Don't accept a Gig if the actual contents of the Gig differ from the contents that were shown in the Gig posting.  
  • Don’t accept a Gig you can’t fulfill and don’t break speeding and other driving laws to meet a Gig deadline. Just pay the cancellation fee or deal with a bad review and do better the next time.
  • Don’t make unreasonable requests or set unreasonable deadlines for a Gig.
  • Remember Roadie is part of the community too! Don’t violate the spirit of our arrangement in any way to facilitate transactions outside of our platform, including accepting a payment outside of the platform or giving a User your contact information (phone number, email address or website) outside of the platform for purposes providing services.
  • Do act responsibly, exercise good judgment and take care when using our Services and interacting with Users.
  • Drivers, please don’t carry or deliver anything that makes you uncomfortable. You are empowered to reject a Gig at any time.  You are never under any obligation to carry or deliver anything that makes you nervous.
  • Senders please don’t let your Driver move your Package for you; that’s your responsibility.
  • Show up when you are supposed to, all of the time. We all like it when our friends are on time.

Our rating system is the best way to report if another User is not following our Rules of the Road, but if one of our other Users repeatedly or severely abuses our Services, Applications or involves you in a prohibited transaction please report it to us immediately. We want to be able to take action against someone not treating the community right.

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    Pablo Bernal
    Edited by Pablo Bernal
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