A claim must be filed by the Sender of the Gig within 3 business days of the Gig being delivered.
To file a claim, follow these simple steps:
- Collect proof of value documentation for the item(s) that are part of the Claim.
- Collect pictures of the item(s) that are part of the Claim.
- For a Claim related to damaged item(s), obtain AND keep the damaged item(s). If Roadie Inc. pays out on a Claim, Roadie Inc. will need to collect the damaged item(s).
- Fill out all fields on the Claim Form.
- Email the completed Claim Form, proof of value documentation, and all pictures of the damaged item(s) to [email protected].
For more detailed FAQs about the Claim process, see the Claims FAQs.