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What is included in Roadie's Guaranteed Delivery?

For Gigs in cities where Roadie provides Guaranteed Delivery, Roadie guarantees:

  • Same-day delivery of Gigs whose distance is < 25 miles
  • Next-day delivery of Gigs whose distance is 25 - 60 miles
  • 2nd-day delivery of Gigs whose distance is 61 - 150 miles

Roadie's Guaranteed Delivery is subject to the offer's full terms and conditions below.  These terms are subject to change at any time.

Guaranteed Delivery only applies to Gigs that are size Small, Medium, Large, and Extra-Large.  In Atlanta, Gig distance is measured from 206 Washington Street SW, Atlanta, GA 30334.  In Charlotte, Gig distance is measured from 600 E 4th Street, Charlotte, NC 28202.  In Dallas, Gig distance is measured from 650 South Griffin Street, Dallas, TX 75202.  In Nashville, Gig distance is measured from 511 Union St., Nashville, TN 37219.  In Orlando, Gig distance is measured from 400 S Orange Ave., Orlando, FL 32801.  In Phoenix, Gig distance is measured from 200 Washington St., Phoenix, AZ 85044.

To qualify for Guaranteed Delivery, a Gig must be posted by 12pm local time.  For example in Atlanta:

  • A Gig less than 25 miles will be delivered same day if posted by 12:00pm ET, next day if posted after 12:00pm ET (posted by Monday 12:00pm ET and delivered by Monday 11:59pm ET; posted after Monday 12:00pm ET and delivered by Tuesday 11:59pm ET)
  • A Gig 26 - 60 miles will be delivered next day if posted by 12:00pm ET, 2nd day if posted after 12:00pm ET (posted by Monday 12:00pm ET and delivered by Tuesday 11:59pm ET; posted after Monday 12:00pm ET and delivered by Wednesday 11:59pm ET)
  • A Gig 61 - 150 miles will be delivered 2nd day if posted by 12:00pm ET, 3rd day if posted after 12:00pm ET (posted by Monday 12:00pm and delivered by Wednesday 11:59pm; posted after Monday 12:00pm and delivered by Thursday 11:59pm)

Guaranteed Delivery does not apply to:

  • Gigs longer than 150 miles
  • Gigs sized as Huge
  • Gigs sized as Pets
  • Gigs originating more than 25 miles outside of the city-specific address specified above
  • Gigs where the Sender does not respond in a timely and effective manner to Gig Offers and Comments within the Roadie app

If a Gig that qualifies for Guaranteed Delivery is delivered late, the Sender must email Roadie at support@roadie.com within 2 business days of the delivery, providing all details about the late delivery. When Roadie has confirmed the late delivery, Roadie will credit the Sender's payment method for that cost of the late Gig and will add the same number of credits to the Sender's account to be used for a future delivery.

 

 

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