Drivers are not movers and do not cross the threshold while delivering. While you can always ask for their assistance in moving an item, a Driver is not obligated to do so. If you have a large or heavy item that requires lifting, make sure you have someone at both the pickup and drop-off location to load and unload the item as needed.
If a Driver does agree to provide assistance, please remember that Roadie is not responsible for any loss, damage or theft, to the item(s) in the Gig or other items in your home, store, or place of delivery that may occur after you allow a Driver over the threshold.
We hope this helps! If you need additional assistance, you can always contact us via chat on the website.