What pictures must I take at pick-up and drop-off?

As a Driver, you're required to take pictures of all items contained in the Gig at the pick-up and drop-off locations to record the condition of the Gig when you pick it up and when you drop it off.  The pictures should clearly show the condition of the items in the Gig at pick up and drop off. The drop-off image should also provide adequate proof that the Gig was delivered to the right location.


IMPORTANT: Only U.S. Mail delivered through the United States Postal Service may be placed in a mailbox.  It is a Federal offense to deliver items in a recipient’s mailbox.  


Clear pick-up and drop-off pictures are very important to the Gig delivery flow and show a Sender and the recipient that the Driver is fulfilling their side of the Gig.  If your pictures are not clear, you may be held liable for any loss, damage or theft to any items in the Gig, and Roadie may withhold your payment for the Gig while any claim for loss, damage or theft to the Gig is investigated.


If a Gig was handed directly to the recipient but requires a delivery photo, do not take a photo of the recipient but instead take a photo of the delivery location (such as the front of the house) and include a Delivery Note that says "handed directly to recipient".  This will be helpful if the Sender has any questions after delivery.


If you need additional assistance, you can always contact us via chat on the website.