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How are Drivers matched with Gigs?

 

Drivers are matched based on a number of factors to meet your delivery specifications. These include their past driving experience, the current number of active Gigs, and how far away they are from the pickup location.

If you’re a new driver - don’t worry! We make sure you get matched with Gigs even if you don’t have a previous delivery history.

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12 Comments

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    MICHAEL FOSTER

    As a driver, I have been in a city with active available gigs, and been passed over by the roadie system.

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    MICHAEL FOSTER

    As a driver, I have been in a city with active available gigs, and been passed over by the roadie system.

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    Candace Lovelace

    The same thing is happening to me. I am at a location to do jobs and I'm getting rejected for all of them.

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    Candace Lovelace

    What's going on Roadie? Are we playing favortisms?

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    Zach P.

    @candace No favoritism is happening, I promise.

    Our matching system looks at a bunch of different aspects of the driving history, not just current location, to determine the best driver. We also take into account things like past delivery times on similar gigs, other gigs you may be accepted on currently, and overall driver rating. If you have any other questions about it, feel free to reach out to us directly at support@roadie.com!

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    Dent, Mykal D

    How much weight does delivery time hold because many times there are traffic or accidents which impede delivery time.

    Also many times I see roadie deny me for a gig only to repost it a few minutes later. What’s that about?

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    Matt F

    @Mykal - delivery times are very important, but we also know that there might be real-time things like traffic than can slow down a delivery.  What we ask when that happens is that you communicate the delivery status to the Sender and the person you'll be delivering too.  The more information the better!

    Regarding your 2nd question: you might be denied a Gig for a few different reasons.  Please take a look at this blog post for some detailed information about how we match Drivers to Gigs.  https://www.roadie.com/blog/2018/08/gig-matching-inside-look

    Hope this helps!

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    Sharon Sawyer

    If you match gigs based on experience and record, how do you get gigs if you're new?

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    Matt F

    @Sharon - we know that new Drivers need opportunities, and that's considered within our matching logic as well.  So be sure to offer on whichever Gigs you're interested in to get the best odds of being matched to some Gigs.  Here's a link to a blog post with more info about Gig matching.  https://www.roadie.com/blog/2018/10/smarter-less-noisy-gig-alerts-are-here.  Hope this helps!

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    Chris

    I have read the article:  https://www.roadie.com/blog/2018/08/gig-matching-inside-look

    but from my experience so far doesn't work as it should.  I have made multiple offers and deliveries for one place and will get accepted for small ones and passed over for larger ones which with my truck I am more than capable of transporting.  Have gotten a couple large deliveries from other shippers no problem but with this particular vendor I always seem to get passed over for the large deliveries.  This has been a consistent action, I can offer from same location on large one and not get accepted then offer again on smaller delivery and get accepted.  I have good driver rating so makes no sense.

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    Michael Brandenburger

    I was accepted for my 1st gig today. I arrived to the customers gated community 10 mins early. The security will not let me in as the resident has to call in to grant access. I contact the customer and am sent to the back of the line of 15 cars. 20 mins later I'm granted access and finish the delivery. 4 days of waiting in home depot parking lots getting denied over and over and now I assume your algorithm is going to penalize me for things out of my control? Are you implementing any driver input to factor severe weather, accidents, security gates ect? Being my first delivery was near 20 mins late... will I ever be accepted for a gig again?

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    Matt F

    @Michael - thanks for your question, and sorry for that extended wait that you experienced on your first Gig.  That's certainly not the norm, I can assure you.  A late delivery for reasons outside of your control definitely does not impact your ability to be assigned to future Gigs.  If you have specific questions about your account or the Gig that you delivered, please work though support@roadie.com so our Support team can help you.  Thanks!

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