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Roadie Self-Service IVR system.

The IVR (Interactive Voice Response) phone system will save you time from having to wait on the Support line to speak to a live Support representative to resolve time-sensitive issues. When you call into Support, you will be greeted by our new phone system and given specific prompts to categorize and assist with your issue.  

 

How It Works: 

Now when you call our Customer Support line, you are able to select whether you are having an issue at the pickup or delivery step in the Gig process (Option 1). The IVR phone system will find your account and allow you to select the Gig you are having an issue with. From there, simply select the particular problem you are having and we’ll handle the rest to get you back on the road faster. The options are:

 

  • Item Out of Stock 
  • Item Not Ready
  • Item Has Already Been Delivered
  • Item Not As Described
  • Order is Incomplete
  • Other Reason (this option will send you right to a live agent to continue assisting with your issue)

After you select your particular issue, our IVR system will provide you with an option to automatically create a cancellation (and receive the courtesy payment) for your Gig. Easy peasy!

 

The Delivery Issues option will also help reduce your need to wait on Support and get you back on the road. The options in this step are: 

 

  • Unable to Get Signature 
  • Recipient Unavailable 
  • Recipient Refused Item(s)
  • Unable to Reach Drop-off Location
  • Unable to Verify Age for Signature is 21+ Years Old 
  • Other Reason

Whenever any of these options are selected, our IVR system will provide you with an option to create a Return Gig! When the Return is created, you will automatically be assigned to the Gig. You will just simply return the item back to where it came from. 

 

All of these things were done with your valuable time in mind. Of course, you can still reach a live Support agent (Option 2) or directly leave us a voicemail (Option 3) if you need any other help. 

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8 Comments

  • 0
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    Ben Hessheimer

    It would be great to include the phone number of the IVR system when you talk about being able to call How come I can't find a phone number anywhere on any of the website pages for quick access for support just snail email that's not very effective when you're sitting in the dark at three in the morning with somebody's luggage 50 miles away from nowhere about to run out of gas and can't fill up again because I've got a wait eight days if I'm lucky to get my pay which I haven't got yet and can't find the right address because the map is taking you somewhere different just an example that happened to me earlier Christmas night

  • 0
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    L Giggles

    ^^^Agreed

  • 0
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    Raul Gomez

    where can i verify me payment how to verify you sent from my bank plsss I needmoney how can drive with out gas money think!!!!!

  • 0
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    Raul Gomez

    Im tired roadie all i want is my payment for my gig how hard would that be

  • 0
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    Bill Richter

    Raul, you just need to open your bank's app or website and look for the deposits from Roadie. They look something like this:

     

    ROADIEINC CREDIT 200501

    Post Date: 05/04/2020

    (ELECTRONIC DEPOSIT)

  • 0
    Avatar
    Raul Gomez
    Raul GomezToday at 07:54

    Gigs appear the day after completion. Payments appear in your account within 4-6 business days of Gig completion.

    ‎Apr

    ‎28

    ‎Tue

    Home Depot Store 1041 - Order W***339

    Milpitas, CA to San Jose, CA 7 mi

    $14.32

    Error

    ‎Apr

    ‎28

    ‎Tue

    Flowers to Los Altos

    Palo Alto, CA to Los Altos, CA 4 mi

    $8.68

    Error

    ‎Apr

    ‎28

    ‎Tue

    Home Improvement Supplies to Palo Alto

    Palo Alto, CA to Palo Alto, CA 3 mi

    $8

    Error

    ‎Apr

    ‎28

    ‎Tue

    Order #****847

    Palo Alto, CA to Los Altos , CA 2 mi

    $11

    Error

    ‎Apr

    ‎28

    ‎Tue

    Home Improvement Supplies to Stanford

    Palo Alto, CA to Stanford, CA 6 mi

    $11.83

    Error

    ‎Apr

    ‎28

    ‎Tue

    Order #****805

    Palo Alto, CA to Mountain View, CA 1 mi

    $10

    Error

    ‎Apr

    ‎27

    ‎Mon

    Home Depot Store 8572 - Order W***353

    Morgan Hill, CA to Morgan Hill, CA 1 mi

    $11.73

    Submitted

    ‎Apr

    ‎27

    ‎Mon

    Order #****959

    Campbell, CA to Morgan Hill, CA 22 mi

    $21.78

    Processing

    ‎Apr

    ‎27

    ‎Mon

    Order #****968

    Campbell, CA to Campbell, CA 2 mi

    $20.92

    Submitted

    ‎Apr

    ‎27

    ‎Mon

    Home Depot Store 0640 - Order W***862

    Sunnyvale, CA to Cupertino, CA 8 mi

    $13.48

    Submitted

    ‎Apr

    ‎27

    ‎Mon

    Home Depot Store 0640 - Order W***456
    I HAVE ALL THE PAPERS TO MY DELIVERIES ON 27 TO 28 NEED TO PAY ME NOW BY THIS DAY OR WE MOVE ON TO THE NEXT LEVEL I CAN GET MORE MONEY ON A NEXT LEVEL

  • 0
    Avatar
    Bill Richter

    Love the self service IVR system! It worked 50% of the time I tried to use it today.  Most companies strive for 5 9s availability... LOL

  • 0
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    Raul Gomez

    Plsss roadie my last payment of $53.11 pay me plssss

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