The items aren't ready at Pickup. What should I do?

If this happens, wait at least 15 minutes to give the sender time to collect and prepare items for pickup. If the Gig is not ready after 15 minutes tap "Get Help" in the app. We'll help set up a cancellation for the Gig. Approved cancellations will be paid a courtesy payment based on the size of the Gig: 

  • $4 for Small, Medium and Large Gigs 
  • $6 for XL Gigs 
  • $8 for Huge Gigs 
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    Ramon Emilio Matos Ramirez

    At what time the gigs suppose to be ready and at what time we are allowed to set up a cancellation for the gig?

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