The items aren’t ready at pickup. What should I do?

If the items aren't ready when you arrive, we ask that you wait at least 15 minutes in order to give the Sender time to collect and prepare the items for pickup. If the Gig is not ready after 15 minutes, tap "Get Help" in the app and follow the prompts to create a cancellation. Approved cancellations will be paid a courtesy payment based on the size of the Gig: 

  • $4 for Small, Medium and Large Gigs 
  • $6 for XL Gigs 
  • $8 for Huge Gigs 


You can always contact us via chat on the website if you need additional assistance.