How do I file an appeal?

If your account has been permanently deactivated and you want to appeal this decision, please email us at and provide the following:

  • the reason(s) your account was permanently deactivated
  • the reason(s) why you believe the determination to permanently deactivate your account was incorrect
  • a description of any extenuating circumstances or other information support of your Appeal Request
  • Any other evidence you wish to present in support of your Appeal Request

We will let you know whether your Appeal Request has been granted within 10 business days.

Appeal Requests will only be considered if they are received within 14 days of notification of permanent deletion.


If you need additional assistance, you can contact us via chat on the website.