What Type of Support We Offer and How to Access it

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If you ever need help, our first suggestion is to visit our Help Center. The Help Center is full of FAQs and articles that may address the issue you’re experiencing. 

 

The Help Center can be found by going to support.roadie.com, clicking the “Get Help” button on the Sender and Driver Dashboards, or by tapping “Get Help” within the driver app settings page.

 

We recommend checking out our General FAQ page. We have resources that can help with anything from fraud to technical difficulties. If further assistance is required, we’ll direct you to a customer service representative via chat to help address your concerns as quickly as we can. 

 

You can also access our Roadie Support team via the website’s chat widget which offers a live chat and email option to reach Support. 

 

If you’re a driver, the Driver Dashboard is the best place to find everything you need to be a successful driver on our platform. It is home to all of your driver stats plus helpful resources including:

  • Year-to-Date mileage and payment information
  • End-of-the-Year tax documents
  • App walk-through and how-to videos
  • Roadie News & Product Updates

 

We hope this helps! If you need additional assistance, you can always contact us via chat on the website.