"Automatic" driver selection

This doesn't seem very automatic. I've yet to be selected (0 for 6), and had to cancel a bid because there was no response for nearly 30 minutes. I'm currently sitting on another with no response for 30 minutes. Are senders held responsible for their response rate? I thought the idea was that you'd be matched with somewhere that you're going, but if they take too long to respond, I've already gone. Is this to be expected? I read that canceling seemed to somehow mess up your rating, but it's inevitable if no one responds.

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