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New driver’s rating!

Hello, I’m new driver. Yesterday at 11 pm I picked up luggage from United, delivered in a hour. They pay 14$ for 18 miles :). Today I found someone gave me one star, that’s why I can accept another gigs. I have question: who rate us? I know only people who do Uber and Lyft pick up gigs and deliver ASAP when they have riders to destination side. Why you pay cheap? 14$ at 11 pm for 18 miles? Seriously????

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