Sender FAQs
- What is “DASH® Door-to-Door?”
- How does Roadie's tracking number work?
- Are there some videos that can help me better understand Roadie?
- What can I and what can't I send through the Roadie Platform?
- How do I send something?
- How much does it cost to send a Gig?
- Who are the Drivers and how are they vetted?
- How are Drivers matched with Gigs?
- Is there anything I can't send through Roadie?
- How do promo or discount codes work?
- How does Gig sizing work and how much is too much for a single Gig?
- How much is too much for a single Gig?
- Does Roadie reimburse Senders for loss, damage, or theft to items in a Gig?
- How do I track a delivery?
- Can I use Roadie instead of a moving company?
- Can I use Roadie for a Multi-Stop delivery?
- Can I add extra compensation to my Gig?
- What if a Driver asks for more money?
- How do I communicate with potential Drivers?
- I want a Driver to help me lift something. Is that OK?
- When do I get charged for a Gig?
- How do I change the payment method on my Sender account?
- How do I file a claim for loss, damage, or theft to my Gig?
- What if no Driver gets assigned to my Gig?
- What do I do if a Driver isn’t responding after being assigned to my Gig?
- What if I need to cancel a Gig once I've posted it?