Sender FAQs
- Sending Items with Dry Ice
- Roadie Protection Plan
- How do I send something?
- How much does it cost to send a Gig?
- How does Gig sizing work and how much is too much for a single Gig?
- How much is too much for a single Gig?
- When do I get charged for a Gig?
- How do I track a delivery?
- How does Roadie's tracking number work?
- Are there some videos that can help me better understand Roadie?
- What Can I and What Can't I Send Through the Roadie Platform?
- Who are the Drivers?
- How are Drivers matched with Gigs?
- How do I communicate with potential Drivers?
- What if no Driver gets assigned to my Gig?
- What do I do if a Driver isn’t responding after being assigned to my Gig?
- What if I need to cancel a Gig once I've posted it?
- Does Roadie Reimburse Senders for Loss, Damage, or Theft to Items in a Gig?
- Can I use Roadie instead of a moving company?
- Can I use Roadie for a Multi-Stop delivery?
- Can I add extra compensation to my Gig?
- What if a Driver asks for more money?
- I want a Driver to help me lift something. Is that OK?
- How do I change the payment method on my Sender account?
- How do promo or discount codes work?
- How Do I File a Claim for Loss, Damage, or Theft to My Gig?
- What is “DASH® Door-to-Door?”