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  1. Roadie Support Center
  2. Senders
  3. Sender FAQs

Sender FAQs

  • How to set up multiple deliveries at once
  • Theft FAQs
  • Sending items with dry ice
  • Roadie Protection Plan
  • How do I send something?
  • How much does it cost to send a Gig?
  • How does Gig sizing work and how much is too much for a single Gig?
  • How much is too much for a single Gig?
  • When do I get charged for a Gig?
  • How do I track a delivery?
  • How does Roadie’s tracking number work?
  • Are there some videos that can help me better understand Roadie?
  • Who are Roadie drivers?
  • How are drivers matched with Gigs?
  • How do I communicate with potential drivers?
  • What if no driver gets assigned to my Gig?
  • What do I do if a driver isn’t responding after being assigned to my Gig?
  • What if I need to cancel a Gig once i’ve posted it?
  • Does Roadie reimburse senders for loss, damage, or theft to items in a Gig?
  • Can I Use Roadie Instead of a Moving Company?
  • Can I use Roadie for a multi-stop delivery?
  • Can I add extra compensation to my Gig?
  • What if a driver asks for more money?
  • I want a driver to help me lift something. Is that ok?
  • How do I change the payment method on my sender account?
  • How do promo or discount codes work?
  • How do I file a claim for loss, damage, or theft to my Gig?
  • What is “DASH® Door-to-Door?”
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