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  1. Roadie Support Center
  2. Senders
  3. Sender FAQs

Sender FAQs

  • How To Set Up Multiple Deliveries at Once
  • Theft FAQs
  • Sending Items with Dry Ice
  • Roadie Protection Plan
  • How do I send something?
  • How Much Does It Cost to Send a Gig?
  • How does Gig sizing work and how much is too much for a single Gig?
  • How much is too much for a single Gig?
  • When do I get charged for a Gig?
  • How do I track a delivery?
  • How does Roadie's tracking number work?
  • Are there some videos that can help me better understand Roadie?
  • Who Are Roadie Drivers?
  • How are Drivers matched with Gigs?
  • How do I communicate with potential Drivers?
  • What if no Driver gets assigned to my Gig?
  • What do I do if a Driver isn’t responding after being assigned to my Gig?
  • What if I need to cancel a Gig once I've posted it?
  • Does Roadie Reimburse Senders for Loss, Damage, or Theft to Items in a Gig?
  • Can I use Roadie instead of a moving company?
  • Can I use Roadie for a Multi-Stop delivery?
  • Can I add extra compensation to my Gig?
  • What if a Driver Asks for More Money?
  • I Want a Driver to Help Me Lift Something. Is That Ok?
  • How do I change the payment method on my Sender account?
  • How do promo or discount codes work?
  • How Do I File a Claim for Loss, Damage, or Theft to My Gig?
  • What is “DASH® Door-to-Door?”
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