Pickup/Delivery FAQ's
Pickup/Delivery FAQ's for our new Driver App
- What is "cold chain compliance?"
- What is a return Gig?
- FreshDirect Express FAQs
- How do I pick up multiple Gigs at the same pickup location?
- If I'm assigned to multiple Gigs, how do I see details and complete actions for those other Gigs?
- I need to see the Gig's details that I saw when offering. Where can I find them?
- How can I know if a Gig is too heavy or over-sized for me to carry?
- I can no longer deliver this Gig. How can I remove myself?
- The app won't let me complete the current stop. What should I do?
- My app keeps saying "Poor Connection" when I try to upload photos or submit information. What should I do?
- I'm trying to get to the specified location, but I can't get access. What should I do?
- What do I do if I can’t reach the recipient when I am at the delivery location?
- The items aren't ready at Pickup. What should I do?
- The size or dimensions that the Sender indicated are wrong. How can I fix it?
- I need an order number or some other information to pick up the Gig. Where can I find it?
- I think this address is wrong. What should I do?
- Why do you need my location?
- Why do you need me to turn on notifications?
- Can I complete deliveries in a different order?
- Can I carry a weapon while on a Gig?