Pickup and Delivery
Pickup & Delivery FAQ's for our Driver App
- Prohibited items and suspicious locations
- Why do some Gigs say “extra equipped?”
- What is a “trailer required” Gig?
- I need an order number or some other information to pick up the gig. Where can I find it?
- The items aren’t ready at pickup. What should I do?
- I think this address is wrong. What should I do?
- How do I pick up multiple gigs at the same pickup location?
- If i’m assigned to multiple gigs, how do I see details and complete actions for those other gigs?
- Can I complete deliveries in a different order?
- I need to see the gig’s details that I saw when offering. Where can I find them?
- What do I do if I can’t reach the recipient when I am at the delivery location?
- What is a Return Gig?
- The size or dimensions that the sender indicated are wrong. How can I fix it?
- I’m trying to get to the specified location, but I can’t get access. What should I do?
- The app won’t let me complete the current stop. What should I do?
- My app keeps saying “poor connection” when I try to upload photos or submit information. What should I do?
- How can I know if a gig is too heavy or over-sized for me to carry?
- FreshDirect Express FAQs
- What is “cold chain compliance?”
- Why do you need my location?
- Why do you need me to turn on notifications?
- Can I carry a weapon while on a gig?