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Pickup and Delivery

Pickup & Delivery FAQ's for our Driver App

  • Prohibited items and suspicious locations
  • Why do some Gigs say “extra equipped?”
  • What is a “trailer required” Gig?
  • I need an order number or some other information to pick up the gig. Where can I find it?
  • The items aren’t ready at pickup. What should I do?
  • I think this address is wrong. What should I do?
  • How do I pick up multiple gigs at the same pickup location?
  • If i’m assigned to multiple gigs, how do I see details and complete actions for those other gigs?
  • Can I complete deliveries in a different order?
  • I need to see the gig’s details that I saw when offering. Where can I find them?
  • What do I do if I can’t reach the recipient when I am at the delivery location?
  • What is a Return Gig?
  • The size or dimensions that the sender indicated are wrong. How can I fix it?
  • I’m trying to get to the specified location, but I can’t get access. What should I do?
  • The app won’t let me complete the current stop. What should I do?
  • My app keeps saying “poor connection” when I try to upload photos or submit information. What should I do?
  • How can I know if a gig is too heavy or over-sized for me to carry?
  • FreshDirect Express FAQs
  • What is “cold chain compliance?”
  • Why do you need my location?
  • Why do you need me to turn on notifications?
  • Can I carry a weapon while on a gig?
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