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Pickup and Delivery

Pickup & Delivery FAQ's for our Driver App

  • Prohibited Items and Suspicious Locations
  • Why do some Gigs say “Extra Equipped?”
  • What is a “Trailer Required” Gig?
  • I need an order number or some other information to pick up the Gig. Where can I find it?
  • The Items Aren’t Ready at Pickup. What Should I Do?
  • I think this address is wrong. What should I do?
  • How do I pick up multiple Gigs at the same pickup location?
  • If I'm assigned to multiple Gigs, how do I see details and complete actions for those other Gigs?
  • Can I complete deliveries in a different order?
  • I need to see the Gig's details that I saw when offering. Where can I find them?
  • What Do I Do if I Can’t Reach the Recipient When I Am at the Delivery Location?
  • What is a return Gig?
  • The size or dimensions that the Sender indicated are wrong. How can I fix it?
  • I'm trying to get to the specified location, but I can't get access. What should I do?
  • The app won't let me complete the current stop. What should I do?
  • My app keeps saying "Poor Connection" when I try to upload photos or submit information. What should I do?
  • How can I know if a Gig is too heavy or over-sized for me to carry?
  • FreshDirect Express FAQs
  • What Is “Cold Chain Compliance?”
  • Why do you need my location?
  • Why do you need me to turn on notifications?
  • Can I carry a weapon while on a Gig?
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